In case customers encounter dispute on any Citi credit card transaction, the issue can be raised through the 24×7 Citiphone helpline.
The countries include Australia, Bahrain, China, India, Indonesia, Malaysia, the Philippines, Poland, Russia, South Korea, Taiwan, Thailand and Vietnam.
Citibank has around 5,500 employees in India, of whom around 3,500-4,000 are in the retail division.
Many mid- and senior-level executives of Citibank India are on the lookout for jobs elsewhere, and many senior employees have already left, multiple employees, both present and former told Moneycontrol.