Last fall, ALM launched the Cannabis Insurance Coverage Specialist designation for companies serving cannabis-touching businesses.
Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America’s Claims Event , which focuses on providing claims professionals with cutting-edge education and networking opportunities.
Measuring the impact of customer experience efforts is difficult and most insurance companies struggle to tie customer experience investments to the bottom line.