Self-order kiosks help customers, boost efficiencies for Illinois cannabis dispensary

Since opening its first dispensary in January 2020, Consume Cannabis has expanded to seven stores in Illinois and Michigan, with three more planned by the end of the year.

“COVID has driven a lot of people to use cannabis,” Dan Scheidt, director of marketing for the Palatine, Illinois based company, told Kiosk Marketplace in a phone interview.

Since opening its first dispensary in January 2020, the company has expanded to seven stores in Illinois and Michigan, with three more planned by the end of the year.

“We were just trying to update our operations, giving customers different options,” Scheidt said.

“Some people come in, they know what they want, they can just go to a kiosk and order it and pick it up,” he said.

The kiosk displays the same menu available on the company website, which offers pictures of the products, descriptions and prices.

In exploring floor standing kiosks, Scheidt paid attention to manufacturers’ customization options and screen sizes.

“I was looking at a number of different kiosk options and liked what Frank Mayer had to offer,” he said.

After verifying their identity, they can go to the kiosk, place their order, then go to the checkout counter to pick up their order and pay.

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